Ladderly Privacy Policy

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adderly (“Ladderly,” “we,” “us,” or “our”) is a for-profit career services business that provides resume reviews, career coaching, cover letter support, interview preparation, LinkedIn profile support, job search guidance, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our services, communicate with us, submit documents, interact with our social media accounts, or use any application or feature connected to Ladderly, including any LinkedIn sign-in or profile-related functionality.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

This Privacy Policy applies to personal information collected through:

• Our website, including https://ladderly.ca/
• Our contact forms, booking pages, payment pages, and intake forms
• Email, phone, video calls, messaging platforms, and social media communications
• Documents submitted to us, including resumes, cover letters, LinkedIn profiles, transcripts, job postings, portfolios, and related career materials
• Any Ladderly application, portal, automation, or integration, including LinkedIn sign-in or profile-related features
• Marketing, analytics, and customer service interactions

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control, even if they are linked from our website.

We collect personal information that you provide to us directly, information generated through your use of our website or services, and, where authorized by you, information received from third-party platforms.

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Mailing address or billing address
• Company, school, or organization name
• Payment and transaction information
• Career goals and job search preferences
• Employment history
• Education history
• Skills, certifications, projects, awards, and achievements
• Resume, cover letter, LinkedIn profile, portfolio, transcript, job posting, or other career documents
• Messages, comments, attachments, and other information you send to us
• Consultation notes, coaching preferences, and service feedback
• Any other information you choose to provide

Because Ladderly provides career services, the information you provide may include sensitive or detailed professional information, such as:

• Work history
• Compensation expectations
• Immigration or work authorization details, if you choose to share them
• Academic records
• Career transitions
• Job search challenges
• Interview history
• Professional goals
• Personal achievements or circumstances relevant to your career story

We only ask for this information when it is relevant to providing our services.

If you choose to connect, sign in, or interact with Ladderly using LinkedIn or another third-party platform, we may collect information that you authorize that platform to share with us.

For LinkedIn, this may include:

• Your LinkedIn member identifier
• Your name
• Your profile photo
• Your headline or public profile details, where permitted
• Other profile information authorized by you and permitted by LinkedIn’s API terms

We do not access LinkedIn profile information unless you authorize access through LinkedIn’s consent process or otherwise provide the information to us directly. We do not use LinkedIn integrations to scrape, extract, or collect information from LinkedIn profiles without authorization.

When you visit our website, we may automatically collect technical information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring and exit pages
• Pages viewed
• Date and time of visit
• Approximate location based on IP address
• Clickstream data
• Cookie and analytics identifiers

This information helps us operate, secure, and improve our website and services.

We use personal information for the following purposes:

• To provide resume reviews, career coaching, LinkedIn profile support, cover letter support, interview preparation, and related career services
• To communicate with you about your service request, booking, order, or consultation
• To review, edit, analyze, and improve career documents you submit
• To personalize our recommendations and services
• To process payments and manage transactions
• To provide customer support
• To manage bookings, scheduling, reminders, and follow-ups
• To improve our website, services, systems, templates, and client experience
• To develop new services, features, and resources
• To send service-related emails, updates, and administrative messages
• To send marketing communications where permitted by law
• To understand how users interact with our website and services
• To prevent fraud, misuse, security incidents, or unauthorized access
• To comply with legal, accounting, tax, regulatory, or contractual obligations
• To enforce our terms, policies, or agreements

We do not sell personal information.

Depending on where you are located, we may rely on one or more legal bases to collect, use, or disclose your personal information, including:

• Your consent
• Performance of a contract or steps taken before entering into a contract
• Our legitimate business interests
• Compliance with legal obligations
• Protection of our rights, users, business, or systems

Where we rely on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Documents submitted to Ladderly are used to provide career services to the person requesting our help.

We may use submitted documents to:

• Review and improve resumes, cover letters, LinkedIn profiles, and related materials
• Prepare coaching advice, edits, recommendations, and examples
• Understand your background, goals, and target roles
• Provide personalized career guidance
• Maintain records of the services we provided

We do not publish your resume, cover letter, transcript, or other personal career documents without your permission.

We may use de-identified or anonymized examples, learnings, or patterns from client work to improve our services, provided that the information does not reasonably identify you.

Ladderly may use artificial intelligence tools, automation tools, software platforms, or third-party service providers to help deliver, improve, or support our services.

These tools may assist with:

• Resume analysis
• Writing suggestions
• Formatting recommendations
• Job description comparison
• Career document editing
• Administrative workflows
• Customer support
• Research and service improvement

We take reasonable steps to avoid sharing unnecessary personal information with these tools and service providers. Where practical, we limit the information shared to what is needed to provide the service.

You should not submit information that you do not want reviewed, processed, or used for the purpose of receiving career services.

Like many websites, Ladderly uses cookies and similar technologies to operate our website and improve user experience.

Cookies may be used to:

• Remember user preferences
• Understand how visitors use our website
• Measure website performance
• Improve content and page design
• Support security and fraud prevention
• Assist with marketing or analytics

You can disable cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.

We may use analytics tools to understand how visitors use our website and services. These tools may collect technical information such as device type, browser type, pages visited, time spent on pages, referring websites, and approximate location.

We may also use marketing tools to communicate with users who have interacted with Ladderly, subscribed to updates, purchased services, booked consultations, or otherwise expressed interest in our services.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Even if you unsubscribe from marketing messages, we may still send transactional or service-related communications.

If you purchase services from Ladderly, payment information may be processed by third-party payment providers. We do not intentionally store full credit card details on our own systems.

Payment providers may collect and process information such as:

• Name
• Billing address
• Email address
• Payment card details
• Transaction history
• Fraud prevention information

Your payment information is handled according to the privacy policies and terms of the applicable payment provider.

We may share personal information with third parties where necessary to operate our business, provide services, comply with law, or protect our rights.

These third parties may include:

• Website hosting providers
• Cloud storage providers
• Email and communication platforms
• Scheduling tools
• Payment processors
• Analytics providers
• Customer relationship management tools
• Contractors, editors, coaches, or service providers working with Ladderly
• Professional advisors such as accountants, lawyers, or consultants
• Government, regulatory, law enforcement, or legal authorities where required

We require service providers to use personal information only for the purposes of providing services to us or as otherwise permitted by law.

We do not sell your personal information.

Ladderly may use service providers located in Canada, the United States, the United Kingdom, the European Economic Area, or other countries.

As a result, your personal information may be processed or stored outside your province, state, or country of residence. Privacy laws in those jurisdictions may differ from the laws where you live.

Where required, we take reasonable steps to ensure that personal information receives appropriate protection when transferred internationally.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The type of service provided
• Whether you have an active relationship with Ladderly
• Legal, tax, accounting, or business record requirements
• Dispute resolution needs
• Fraud prevention or security requirements
• Your request for deletion, where applicable

Career documents may be retained so we can provide follow-up support, maintain service records, improve continuity, and respond to future requests. You may request deletion of your documents by contacting us.

13. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include:

• Access controls
• Password protection
• Secure storage
• Limited access to client documents
• Use of reputable service providers
• Administrative procedures for handling personal information

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent
• Object to certain uses of your information
• Restrict certain processing activities
• Request a copy of your information
• Unsubscribe from marketing communications
• Ask questions or make a privacy complaint

To exercise these rights, contact us using the information in the “Contact Us” section below.

We may need to verify your identity before responding to certain requests.

By providing personal information to Ladderly, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

If you withdraw consent, we may not be able to provide some or all of our services.

Our services are intended for adults and individuals seeking career, education, or employment support.

We do not knowingly collect personal information directly from children under the age of 18. If you are under the age of majority in your jurisdiction, you should use our services only with the involvement or consent of a parent or legal guardian where required.

If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to address the issue.

Our website or communications may contain links to third-party websites or platforms, including LinkedIn, payment processors, scheduling tools, social media platforms, and other services.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. You should review the privacy policies of those third parties before providing information to them.

If Ladderly offers LinkedIn sign-in, LinkedIn profile support, or LinkedIn-connected functionality, we will only access LinkedIn information that you authorize and that LinkedIn permits us to access.

We may use LinkedIn profile information to:

• Authenticate your identity
• Display your profile photo or name within Ladderly services
• Support LinkedIn profile review or optimization services
• Improve your career service experience

We do not use LinkedIn integrations to collect information from other LinkedIn members without authorization. We do not scrape LinkedIn pages. We do not sell LinkedIn profile data.

You may disconnect LinkedIn access or request deletion of LinkedIn-related information by contacting us.

Your use of LinkedIn is also governed by LinkedIn’s own terms and privacy policy.

If Ladderly is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

If this happens, we will take reasonable steps to ensure that your personal information continues to be protected in accordance with this Privacy Policy or a policy that provides comparable protection.

We may collect, use, retain, or disclose personal information where reasonably necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes
• Respond to lawful requests from public authorities
• Protect the rights, property, or safety of Ladderly, our clients, users, or others
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our agreements, policies, or terms of service
• Defend or pursue legal claims

We rely on you to provide accurate and up-to-date information. If your personal information changes, please contact us so we can update our records where appropriate.

You may request deletion of your personal information, including submitted career documents, by contacting us.

We will respond to deletion requests within a reasonable time, subject to legal, contractual, tax, accounting, fraud prevention, dispute resolution, or legitimate business record requirements.

Some information may remain in backups or archival systems for a limited period before being deleted through normal retention processes.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

If you have questions, concerns, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us:

Ladderly
Website: https://ladderly.ca/
Email: adminteam@ladderly.ca